We hear a lot about empathy in leadership. If you follow me, you have heard me talk about compassion quite a bit lately. What is the difference?
Do you remember a time when you changed vendors because they understood your needs better. The old provider never seemed to get it quite right, failing to listen to what you said you needed. They seemed to care more about what was easiest for them than serving you as a customer. But then you found…
One of phrases we discussed in last week’s post was “Get over it.” We noted that trauma disables our innovative strategy and as leaders we must work to connect, to collaborate and create. In the process, we work to help others “bounce up” from what has taken them down.
“I didn’t realize that was offensive.” Most people never think about the cliches they use in the workplace – until they experience the trauma. They don’t understand that common phrases can be obstacles to creating the disruptive innovation they desire.
Does your team feel worthless with the work they are doing in your organization?